Return & Refund Policy

At lakelandluxclean, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This policy explains the conditions under which returns and refunds are accepted.

1. 30-Day Return Window

We offer a 30-day return policy.

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

Returns requested after 30 days from the delivery date may not be accepted.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items marked as final sale

  • Used or damaged items not caused by shipping

  • Products returned without original packaging

  • Items damaged due to misuse, negligence, or improper handling

If you are unsure whether your item qualifies, please contact us before sending it back.

3. How to Start a Return

To initiate a return, please contact us first:

lakelandluxclean
268 S Massachusetts Ave
Lakeland, FL 33801
United States

📧 Email: support@lakelandluxclean.com
📞 Phone: +1 (352) 668-9894

Please include:

  • Your full name

  • Order number

  • Reason for return

  • Photos (if item is damaged or defective)

Do not send items back without contacting us first, as unauthorized returns may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

  • Original shipping fees are non-refundable unless the return is due to our error.

  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

5. Refund Process

Once we receive and inspect your returned item:

  • We will notify you of approval or rejection.

  • If approved, your refund will be processed within 5–10 business days.

  • Refunds are issued to the original payment method used at checkout.

Processing times may vary depending on your bank or payment provider.

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company (processing time may vary).

  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at support@lakelandluxclean.com.

7. Exchanges

We replace items only if they are defective or damaged during shipping. If you need an exchange for the same item, please contact us within 48 hours of delivery and provide photos of the issue.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery.

  • Provide clear photos of the product and packaging.

  • We will review the case and arrange a replacement or refund if approved.

9. Order Cancellations

Orders may be canceled within 12 hours of placement. After processing begins, cancellations may not be possible.

10. Contact Information

For any return or refund inquiries, please contact:

lakelandluxclean
268 S Massachusetts Ave
Lakeland, FL 33801
United States

📧 Email: support@lakelandluxclean.com
📞 Phone: +1 (352) 668-9894

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)